Surepass - Voter ID API Degraded Performance – Incident details

All systems operational

Voter ID API Degraded Performance

Resolved
Degraded performance
Started about 1 year agoLasted 11 minutes

Affected

IDENTITY

Degraded performance from 12:31 PM to 12:42 PM

Voter ID Verification

Degraded performance from 12:31 PM to 12:42 PM

Updates
  • Resolved
    Resolved

    We are pleased to inform you that the recent performance issue affecting our Voter ID Verification API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

    Issue: Degraded Performance in Voter ID Verification API
    Actual Root cause: Higher average response time and increased failure rate from the upstream.

    Current Status

    The API is now fully operational, and you can expect normal response times and reliability.

    Thank you for choosing Surepass.
    Sincerely,

    Deepak Raj
    Technical Operations
    Surepass

  • Investigating
    Investigating

    Hello Team
    There is a temporary issue that is currently affecting the performance of our Voter ID Verification API.

    Issue: Degraded Performance in Voter ID Verification API.
    Suspected Reason: Higher average response time and increased failure rate from the upstream.

    Current Status

    Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays.

    Next Steps

    Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

    Thank you for choosing Surepass.
    Sincerely,

    Deepak Raj
    Technical Operations
    Surepass