Surepass - Degraded performance while accessing the Surepass APIs – Incident details

All systems operational

Degraded performance while accessing the Surepass APIs

Resolved
Degraded performance
Started about 2 months agoLasted 30 minutes

Affected

IDENTITY

Degraded performance from 11:00 AM to 11:30 AM

Aadhaar Validation

Degraded performance from 11:00 AM to 11:30 AM

Aadhaar Verification

Degraded performance from 11:00 AM to 11:30 AM

Pan Verification

Degraded performance from 11:00 AM to 11:30 AM

Pan Advanced Verification

Degraded performance from 11:00 AM to 11:30 AM

Pan Advanced V2

Degraded performance from 11:00 AM to 11:30 AM

Updates
  • Resolved
    Resolved

    Dear Valued Customers,

    The API performance issues caused by a temporary outage from our cloud provider have been resolved. The incident occurred between 4:30 PM and 5:00 PM and has now been fully mitigated.

    We regret any inconvenience this may have caused and appreciate your patience during this time. If you experience any further issues, please don’t hesitate to contact our support team.

    Thank you for your understanding.

    Surepass Technologies

  • Identified
    Identified

    Dear Valued Customers,

    We are currently experiencing degraded performance across our APIs due to a temporary outage from our cloud provider. The issue began at 4:30 PM and is ongoing. Our team is actively monitoring the situation and working with our provider to resolve this as quickly as possible.

    We sincerely apologize for any inconvenience caused and will keep you updated with further developments.

    Thank you for your patience and understanding.

    Surepass Technologies