Surepass - Degraded Performance in TAN API – Incident details

TAN experiencing degraded performance

Degraded Performance in TAN API

Investigating
Degraded performance
Started 10 days ago

Affected

MERCHANT

Degraded performance from 7:30 AM to 12:00 AM

TAN

Degraded performance from 7:30 AM to 12:00 AM

Updates
  • Investigating
    Investigating

    Hello Team
    There is a temporary issue that is currently affecting the performance of our TAN API.

    Issue: Degraded Performance in TAN API.
    Suspected Reason: Higher average response time and increased failure rate from the upstream.

    Current Status

    Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing TAN details through our API.

    Next Steps

    Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

    Thank you for choosing Surepass.
    Sincerely,

    Deepak Raj
    Technical Operations
    Surepass