Load Balancer Instance Issue Resolved

Resolved

Degraded performance

Started 25 days agoLasted 13 minutes

Affected

IDENTITY

Aadhaar Validation

Aadhaar Verification

Pan Verification

Pan Advanced Verification

Pan Advanced V2

Updates

Investigating
January 11, 2025 at 12:40 PM
Investigating
January 11, 2025 at 12:40 PM
I hope this email finds you well.
I am pleased to inform you that the issue related to the load balancer instance has been successfully resolved. Our team has thoroughly addressed the matter, ensuring the system is now functioning as expected.
If you encounter any further issues or have additional concerns, please feel free to reach out to us directly.
Thank you for your patience and understanding during this time.
Deepak Raj
Technical Operations
Surepass
Resolved
January 11, 2025 at 12:40 PM
Resolved
January 11, 2025 at 12:40 PM
I hope this email finds you well.
I am pleased to inform you that the issue related to the load balancer instance has been successfully resolved. Our team has thoroughly addressed the matter, ensuring the system is now functioning as expected.
If you encounter any further issues or have additional concerns, please feel free to reach out to us directly.
Thank you for your patience and understanding during this time.
Deepak Raj
Technical Operations
Surepass
Investigating
January 11, 2025 at 12:27 PM
Investigating
January 11, 2025 at 12:27 PM
I hope this email finds you well.
We are currently experiencing an issue related to load balancing instances. Our team is actively investigating the matter to identify the root cause and implement an appropriate resolution.
Thank you for your understanding and support. We will keep you updated on the progress and resolution.
Deepak Raj
Technical Operations
Surepass

Surepass - Load Balancer Instance Issue Resolved – Incident details

All systems operational

Load Balancer Instance Issue Resolved