Notice history

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GST Scheduled Maintenance

Completed
March 01, 2024 at 12:00 AM
Completed
March 01, 2024 at 12:00 AM
Maintenance has completed successfully
In progress
February 29, 2024 at 6:40 PM
In progress
February 29, 2024 at 6:40 PM
Maintenance is now in progress
Planned
February 29, 2024 at 6:40 PM
Planned
February 29, 2024 at 6:40 PM
Hello Team
We would like to inform you about a planned maintenance from Upstream for our GST APIs, scheduled to take place from March 1, 2024, at 12:10 AM IST to March 1, 2024, at 5:30 AM IST.
If you have any urgent concerns or queries regarding this maintenance activity, please feel free to reach out to our support team at techsupport@surepass.io. We appreciate your understanding and cooperation as we strive to improve our services.
Thank You
Deepak Raj
Technical Operations
Surepass

Resolved
February 29, 2024 at 2:05 PM
Resolved
February 29, 2024 at 2:05 PM
We are pleased to inform you that the recent performance issue affecting our Aadhaar Validation API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in Aadhaar Validation API
Actual Root cause: Higher average response time and increased failure rate from the upstream.

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing Aadhaar details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
February 29, 2024 at 1:54 PM
Investigating
February 29, 2024 at 1:54 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our Aadhaar Validation API.

Issue: Degraded Performance in Aadhaar Validation API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Aadhaar details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
February 29, 2024 at 2:06 PM
Resolved
February 29, 2024 at 2:06 PM
We are pleased to inform you that the recent performance issue affecting our Aadhaar Verification API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.
Issue: Degraded Performance in Aadhaar Verification API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Current Status
The API is now fully operational, and you can expect normal response times and reliability.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass
Investigating
February 29, 2024 at 1:54 PM
Investigating
February 29, 2024 at 1:54 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our Aadhaar Verification API.

Issue: Degraded Performance in Aadhaar Verification API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Aadhaar details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
March 01, 2024 at 12:09 PM
Resolved
March 01, 2024 at 12:09 PM
We are pleased to inform you that the recent performance issue affecting our Vehicle Registration details API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.
Issue: Degraded Performance in Vehicle Details API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Current Status
The API is now fully operational, and you can expect normal response times and reliability when accessing vehicle details through our API.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass
Investigating
February 29, 2024 at 12:09 PM
Investigating
February 29, 2024 at 12:09 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our Vehicle Registration details API.

Issue: Degraded Performance in Vehicle Registration details API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing vehicle details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
February 28, 2024 at 9:30 AM
Resolved
February 28, 2024 at 9:30 AM
We are pleased to inform you that the recent performance issue affecting our Vehicle Registration details API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in Vehicle Details API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Date and Time of Resolution: 24 November 2023, 14:30 hours IST

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing vehicle details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
February 28, 2024 at 5:16 AM
Investigating
February 28, 2024 at 5:16 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Vehicle Registration details API.

Issue: Degraded Performance in Vehicle Registration details API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing vehicle details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Jan 2024

Investigating
January 31, 2024 at 7:35 AM
Investigating
January 31, 2024 at 7:35 AM
Hello Team There is a temporary issue that is currently affecting the performance of our Aadhaar Verification API. **Issue: Degraded Performance in Aadhaar Verification API.** **Suspected Reason: Higher average response time and increased failure rate from the upstream.** ### Current Status Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Aadhaar details through our API. ### Next Steps Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels. Thank you for choosing Surepass. Sincerely, Deepak Raj Technical Operations Surepass
Resolved
January 31, 2024 at 7:35 AM
Resolved
January 31, 2024 at 7:35 AM
We are pleased to inform you that the recent performance issue affecting our Aadhaar Verification API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience. **Issue: Degraded Performance in Aadhaar Verification API** **Actual Root cause: Higher average response time and increased failure rate from the upstream.** **Date and Time of Resolution:** 29 December 2023, 15:05 hours IST ### Current Status The API is now fully operational, and you can expect normal response times and reliability when accessing Aadhaar details through our API. Thank you for choosing Surepass. Sincerely, Deepak Raj Technical Operations Surepass

Resolved
January 31, 2024 at 8:04 AM
Resolved
January 31, 2024 at 8:04 AM
We are pleased to inform you that the recent performance issue affecting our Aadhaar Validation API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience. **Issue: Degraded Performance in Aadhaar Validation API** **Actual Root cause: Higher average response time and increased failure rate from the upstream.** ### Current Status The API is now fully operational, and you can expect normal response times and reliability when accessing Aadhaar details through our API. Thank you for choosing Surepass. Sincerely, Deepak Raj Technical Operations Surepass
Investigating
January 31, 2024 at 6:17 AM
Investigating
January 31, 2024 at 6:17 AM
Hello Team There is a temporary issue that is currently affecting the performance of our Aadhaar Validation API. **Issue: Degraded Performance in Aadhaar Validation API.** **Suspected Reason: Higher average response time and increased failure rate from the upstream.** ### Current Status Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Aadhaar details through our API. ### Next Steps Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels. Thank you for choosing Surepass. Sincerely, Deepak Raj Technical Operations Surepass

Investigating
January 31, 2024 at 7:56 AM
Investigating
January 31, 2024 at 7:56 AM
Hello Team There is a temporary issue that is currently affecting the performance of our Pan Comprehensive API. **Issue: Degraded Performance in Pan Comprehensive API** **Suspected Reason: Higher average response time and increased failure rate from the upstream.** ### Current Status Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Pan Comprehensive details through our API. ### Next Steps Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels. Thank you for choosing Surepass. Sincerely, Deepak Raj Technical Operations Surepass
Resolved
January 31, 2024 at 5:56 AM
Resolved
January 31, 2024 at 5:56 AM
We are pleased to inform you that the recent performance issue affecting our Pan Comprehensive API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience. **Issue: Degraded Performance in Pan Comprehensive API** **Actual Root cause: Higher average response time and increased failure rate from the upstream.** **Date and Time of Resolution:** 29 December 2023, 15:05 hours IST ### Current Status The API is now fully operational, and you can expect normal response times and reliability when accessing Pan Comprehensive details through our API. Thank you for choosing Surepass. Sincerely, Deepak Raj Technical Operations Surepass

Resolved
January 30, 2024 at 7:11 PM
Resolved
January 30, 2024 at 7:11 PM
We are pleased to inform you that the recent performance issue affecting our Aadhaar Verification and Validation API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in Aadhaar Verification and Validation API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Date and Time of Resolution: 29 December 2023, 15:05 hours IST

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing Aadhaar details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
January 30, 2024 at 5:48 PM
Investigating
January 30, 2024 at 5:48 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our Aadhaar Verification and Validation API.

Issue: Degraded Performance in Aadhaar Verification and Validation API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Aadhaar Verification and Validation details using the API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
January 29, 2024 at 12:42 PM
Resolved
January 29, 2024 at 12:42 PM
We are pleased to inform you that the recent performance issue affecting our Voter ID Verification API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in Voter ID Verification API
Actual Root cause: Higher average response time and increased failure rate from the upstream.

Current Status

The API is now fully operational, and you can expect normal response times and reliability.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
January 29, 2024 at 12:31 PM
Investigating
January 29, 2024 at 12:31 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our Voter ID Verification API.

Issue: Degraded Performance in Voter ID Verification API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Dec 2023

GST Scheduled Maintenance

Completed
December 31, 2023 at 10:00 PM
Completed
December 31, 2023 at 10:00 PM
Maintenance has completed successfully
In progress
December 31, 2023 at 8:30 PM
In progress
December 31, 2023 at 8:30 PM
Maintenance is now in progress
Planned
December 31, 2023 at 8:30 PM
Planned
December 31, 2023 at 8:30 PM
Hello Team

We would like to inform you about a planned maintenance from Upstream for our GST APIs, scheduled to take place from January 1, 2024, at 2:00 AM IST to January 1, 2024, at 3:30 AM IST.

If you have any urgent concerns or queries regarding this maintenance activity, please feel free to reach out to our support team at techsupport@surepass.io. We appreciate your understanding and cooperation as we strive to improve our services.

Thank You
Deepak Raj
Technical Operations
Surepass

Resolved
January 03, 2024 at 7:30 PM
Resolved
January 03, 2024 at 7:30 PM
We are pleased to inform you that the recent performance issue affecting our Vehicle Registration details API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in Vehicle Details API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Date and Time of Resolution:04 January 2024, 01:00 hours IST

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing vehicle details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
December 29, 2023 at 9:40 AM
Investigating
December 29, 2023 at 9:40 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Vehicle Registration details API.

Issue: Degraded Performance in Vehicle Registration details API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing vehicle details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
December 29, 2023 at 9:37 AM
Resolved
December 29, 2023 at 9:37 AM
We are pleased to inform you that the recent performance issue affecting our Aadhaar Validation API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in Aadhaar Validation API
Actual Root cause: Higher average response time and increased failure rate from the upstream.

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing Aadhaar details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
December 29, 2023 at 6:42 AM
Investigating
December 29, 2023 at 6:42 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Aadhaar Validation API.

Issue: Degraded Performance in Aadhaar Validation API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Aadhaar details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
December 29, 2023 at 9:36 AM
Resolved
December 29, 2023 at 9:36 AM
We are pleased to inform you that the recent performance issue affecting our Aadhaar Verification API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in Aadhaar Verification API
Actual Root cause: Higher average response time and increased failure rate from the upstream.

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing Aadhaar details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
December 29, 2023 at 6:41 AM
Investigating
December 29, 2023 at 6:41 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Aadhaar Verification API.

Issue: Degraded Performance in Aadhaar Verification API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Aadhaar details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
December 28, 2023 at 9:20 AM
Resolved
December 28, 2023 at 9:20 AM
We are pleased to inform you that the recent performance issue affecting our Aadhaar Validation API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in Aadhaar Validation API
Actual Root cause: Higher average response time and increased failure rate from the upstream.

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing Aadhaar details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
December 28, 2023 at 7:35 AM
Investigating
December 28, 2023 at 7:35 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Aadhaar Validation API.

Issue: Degraded Performance in Aadhaar Validation API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Aadhaar details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Dec 2023 to Feb 2024

Surepass - Notice history

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Notice history

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