Notice history

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ITR Compliance Scheduled Maintenance

Completed
November 25, 2024 at 7:02 PM
Completed
November 25, 2024 at 7:02 PM
Hello Team
We would like to inform you about a planned maintenance from Upstream for our ITR Compliance APIs, has been completed.
The API and related services are working fine now.
We appreciate your understanding and cooperation as we strive to improve our services.
Thank You
Deepak Raj
Technical Operations
Surepass
In progress
November 25, 2024 at 6:01 PM
In progress
November 25, 2024 at 6:01 PM
Maintenance is now in progress.
Planned
November 25, 2024 at 3:50 PM
Planned
November 25, 2024 at 3:50 PM
Hello Team
We would like to inform you about a planned maintenance from Upstream for our ITR Compliance APIs, scheduled to take place from 25 November, 2024, at 21:20 IST.
If you have any urgent concerns or queries regarding this maintenance activity, please feel free to reach out to our support team at techsupport@surepass.io. We appreciate your understanding and cooperation as we strive to improve our services.
Thank You
Deepak Raj
Technical Operations
Surepass

Resolved
November 25, 2024 at 6:00 AM
Resolved
November 25, 2024 at 6:00 AM
We are pleased to inform you that the recent performance issue affecting our Vehicle Registration details API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.
Issue: Degraded Performance in Vehicle Details API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Current Status
The API is now fully operational, and you can expect normal response times and reliability when accessing vehicle details through our API.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass
Investigating
November 25, 2024 at 3:30 AM
Investigating
November 25, 2024 at 3:30 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Vehicle Registration details API.

Issue: Degraded Performance in Vehicle Registration details API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing vehicle details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
November 13, 2024 at 8:40 AM
Resolved
November 13, 2024 at 8:40 AM
We are pleased to inform you that the recent performance issue affecting our ITR Compliance API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in ITR Compliance API
Actual Root cause: Higher average response time and increased failure rate from the upstream.

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing ITR compliance details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
November 13, 2024 at 7:40 AM
Investigating
November 13, 2024 at 7:40 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our ITR Compliance API.

Issue: Degraded Performance in ITR Compliance API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing ITR Compliance details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
November 12, 2024 at 5:26 AM
Resolved
November 12, 2024 at 5:26 AM
We are pleased to inform you that the recent performance issue affecting our Vehicle Registration details API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.
Issue: Degraded Performance in Vehicle Details API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Current Status
The API is now fully operational, and you can expect normal response times and reliability when accessing vehicle details through our API.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass
Investigating
November 11, 2024 at 6:35 AM
Investigating
November 11, 2024 at 6:35 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Vehicle Registration details API.

Issue: Degraded Performance in Vehicle Registration details API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing vehicle details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
November 07, 2024 at 6:25 AM
Resolved
November 07, 2024 at 6:25 AM
We are pleased to inform you that the recent performance issue affecting our pan to father name API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.
Issue: Degraded Performance in PAN To Father Name API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Current Status
The API is now fully operational, and you can expect normal response times and reliability when accessing pan to father name details through our API.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass
Investigating
November 07, 2024 at 6:05 AM
Investigating
November 07, 2024 at 6:05 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our PAN To Father Name details API.
Issue: Degraded Performance in PAN To Father Name API
Suspected Reason: Higher average response time and increased failure rate from the upstream.
Current Status
Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Pan details through our API.
Next Steps
Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass

Oct 2024

Resolved
October 30, 2024 at 7:45 AM
Resolved
October 30, 2024 at 7:45 AM
We are pleased to inform you that the recent performance issue affecting our ITR Compliance API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.

Issue: Degraded Performance in ITR Compliance API
Actual Root cause: Higher average response time and increased failure rate from the upstream.

Current Status

The API is now fully operational, and you can expect normal response times and reliability when accessing ITR compliance details through our API.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Investigating
October 30, 2024 at 6:30 AM
Investigating
October 30, 2024 at 6:30 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our ITR Compliance API.

Issue: Degraded Performance in ITR Compliance API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing ITR Compliance details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Resolved
October 28, 2024 at 7:48 AM
Resolved
October 28, 2024 at 7:48 AM
We are pleased to inform you that the recent performance issue affecting our Prefill Report V2 API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.
Issue: Degraded Performance in Prefill Report V2 API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Current Status
The API is now fully operational, and you can expect normal response times and reliability.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass
Investigating
October 28, 2024 at 6:46 AM
Investigating
October 28, 2024 at 6:46 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Prefill Report V2 API.
Issue: Degraded Performance in Prefill Report V2 API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.
Current Status
Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Prefill Report V2 details through our API.
Next Steps
Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass

Investigating
October 26, 2024 at 2:40 PM
Investigating
October 26, 2024 at 2:40 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our ITR Compliance API.

Issue: Degraded Performance in ITR Compliance API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing ITR Compliance details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass
Resolved
October 26, 2024 at 2:40 PM
Resolved
October 26, 2024 at 2:40 PM
This incident has been resolved.

Investigating
October 23, 2024 at 4:05 AM
Investigating
October 23, 2024 at 4:05 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our PAN Udyam Check API.
Issue: Degraded Performance in PAN Udyam Check API.
Suspected Reason: Higher average response time and increased failure rate from the upstream.
Current Status
Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing PAN Udyam Check details through our API.
Next Steps
Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass

Resolved
October 23, 2024 at 6:30 PM
Resolved
October 23, 2024 at 6:30 PM
We are pleased to inform you that the recent performance issue affecting our Vehicle Registration details API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.
Issue: Degraded Performance in Vehicle Details API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Current Status
The API is now fully operational, and you can expect normal response times and reliability when accessing vehicle details through our API.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass
Investigating
October 22, 2024 at 6:01 AM
Investigating
October 22, 2024 at 6:01 AM
Hello Team
There is a temporary issue that is currently affecting the performance of our Vehicle Registration details API.

Issue: Degraded Performance in Vehicle Registration details API
Suspected Reason: Higher average response time and increased failure rate from the upstream.

Current Status

Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing vehicle details through our API.

Next Steps

Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

Thank you for choosing Surepass.
Sincerely,

Deepak Raj
Technical Operations
Surepass

Sep 2024

Resolved
September 30, 2024 at 2:45 PM
Resolved
September 30, 2024 at 2:45 PM
This incident has been resolved.
Investigating
September 30, 2024 at 1:07 PM
Investigating
September 30, 2024 at 1:07 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our Pan With Details V2 API.
Issue: Degraded Performance in Pan With Details V2API
Suspected Reason: Higher average response time and increased failure rate from the upstream.
Current Status
Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Pan details through our API.
Next Steps
Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass

Resolved
September 30, 2024 at 2:45 PM
Resolved
September 30, 2024 at 2:45 PM
This incident has been resolved.
Investigating
September 30, 2024 at 1:06 PM
Investigating
September 30, 2024 at 1:06 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our Pan Comprehensive API.
Issue: Degraded Performance in Pan Comprehensive API
Suspected Reason: Higher average response time and increased failure rate from the upstream.
Current Status
Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Pan Comprehensive details through our API.
Next Steps
Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass

Resolved
September 30, 2024 at 2:45 PM
Resolved
September 30, 2024 at 2:45 PM
This incident has been resolved.
Investigating
September 30, 2024 at 1:03 PM
Investigating
September 30, 2024 at 1:03 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our Pan Advanced V2 details API.
Issue: Degraded Performance in Pan Advanced V2 API
Suspected Reason: Higher average response time and increased failure rate from the upstream.
Current Status
Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Pan details through our API.
Next Steps
Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass

Resolved
September 30, 2024 at 2:50 PM
Resolved
September 30, 2024 at 2:50 PM
We are pleased to inform you that the recent performance issue affecting our Pan to Father Name API has been successfully resolved. We appreciate your patience and understanding during the period of inconvenience.
Issue: Degraded Performance in Pan to Father Name API
Actual Root cause: Higher average response time and increased failure rate from the upstream.
Current Status
The API is now fully operational, and you can expect normal response times and reliability.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass
Identified
September 30, 2024 at 2:45 PM
Identified
September 30, 2024 at 2:45 PM
We are continuing to work on a fix for this incident.
Investigating
September 30, 2024 at 1:02 PM
Investigating
September 30, 2024 at 1:02 PM
Hello Team
There is a temporary issue that is currently affecting the performance of our PAN To Father Name details API.
Issue: Degraded Performance in PAN To Father Name API
Suspected Reason: Higher average response time and increased failure rate from the upstream.
Current Status
Our technical team is actively investigating the issue to identify the root cause and implement a solution. During this time, you may experience slower response times and delays when accessing Pan details through our API.
Next Steps
Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.
Thank you for choosing Surepass.
Sincerely,
Deepak Raj
Technical Operations
Surepass

Resolved
September 30, 2024 at 4:30 AM
Resolved
September 30, 2024 at 4:30 AM
Hi Team,
The performance issues related to accessing the Surepass APIs have been resolved. Our team identified the root cause as higher latency with the upstream of the PAN APIs, which affected other running services. We have taken the necessary steps to fix the issue, and the APIs are now fully functional.
Thank you for your patience and understanding.
Best regards,
Deepak Raj
Technical Operations
Identified
September 30, 2024 at 3:30 AM
Identified
September 30, 2024 at 3:30 AM
Hi Team
We are currently facing some performance issues while accesing the Surepass APIs and are working to resolve it.
We have identified the root cause to be the higher latency with the upstream of PAN APIs which impacted upon the other of the running services.
Thank you for your patience.
Deepak Raj
Technical Operations

Sep 2024 to Nov 2024

Surepass - Notice history

All systems operational

Notice history

Nov 2024

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